🔒 Privacy Policy

1. Information We Collect

We collect information that identifies, relates to, or describes you ("Personal Information"). This includes:

👤 Contact Data

• Full name and email address
• Phone number and mailing/shipping address
• Billing address and delivery preferences

🏢 Business Data

For B2B and export-import transactions, we collect:

• Company name and business registration details
• GST/VAT numbers and Tax identification
• Import-Export Code (IEC) issued by Ministry of Commerce
• Authorized signatory information
• Business license copies (where applicable)

💳 Transaction Data

• Payment method details (processed securely through certified gateways)
• Order history and purchase records
• Invoice and receipt information
• Shipping and delivery confirmations
• Product reviews and feedback

💻 Technical Data

• IP address and device information
• Browser type and operating system
• Website usage patterns and click behavior
• Pages visited and time spent on website
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your data to provide a seamless international trading experience:

📦 Order Fulfillment

• Process and fulfill orders for spices, fruits, vegetables, and Sambalpuri sarees
• Prepare shipping documentation and packing lists
• Send order confirmations and tracking information
• Handle returns and customer service requests

🚢 Logistics & Customs

• Share necessary details with shipping partners and couriers
• Prepare customs documentation and declarations
• Communicate with customs authorities for legal clearance
• Coordinate with APEDA and Spices Board for certifications
• Track shipments across international borders

💬 Communication

• Send order updates, invoices, and receipts
• Respond to customer inquiries and support requests
• Provide product information and export documentation
• Send newsletters and promotional offers (with your consent)

⚖️ Compliance & Legal

• Meet statutory requirements under Indian export laws
• Comply with international trade regulations (WTO, GATT)
• Maintain records for tax and audit purposes
• Verify buyer credentials and prevent fraud
• Comply with government investigations or legal requests

📊 Analytics & Improvement

• Analyze website usage to improve user experience
• Understand customer preferences and buying patterns
• Test new features and optimize website performance
• Conduct market research and product development

3. Sharing of Information

We do not sell your data. We only share information with trusted partners:

🚚 Logistics Partners

• International shipping lines and courier services
• Warehousing and fulfillment centers
• Port operators and customs brokers
• Tracking systems and logistics software providers

🏛️ Regulatory Bodies

We share information with government authorities when legally required:

• APEDA (Agricultural Products Export Development Authority)
• Spices Board of India (for spice certifications)
• Customs Authorities (for import-export documentation)
• FSSAI (Food Safety Standards Authority of India)
• Ministry of Commerce & Industry (export regulations)
• Destination country customs and food safety authorities

💳 Payment Processors

• PCI-compliant payment gateway providers
• Banks and financial institutions
• Fraud detection and prevention services

📞 Service Providers

• Email service providers
• Website hosting and cloud storage providers
• Analytics and reporting tools
• Customer support platforms

🔍 Other Disclosures

We may share information when:

• Required by law or court order
• Necessary to protect our rights or investigate fraud
• Part of a business merger or asset sale (with privacy notice)
• You give explicit consent

4. Product-Specific Data Handling

🌶️ Spices & Perishables (Fruits & Vegetables)

For exports of spices, fruits, and vegetables, we collect and use:

• Destination Country Requirements: Food safety standards, phytosanitary certificates, and residue test requirements
• Shelf Life Preferences: Your preferred production dates and expiry timelines
• Certifications Needed: Organic, Non-GMO, Kosher, Halal, or other certifications
• Special Handling: Temperature control, humidity, and packaging preferences
• Testing Records: Pesticide residue, heavy metals, and microbial testing data

👗 Sambalpuri Sarees

For handloom saree exports, we collect and use:

• Size & Measurement Preferences: Customization details (length, width, border preferences)
• Color & Design Preferences: Choice of colors, weave patterns, and design motifs
• Material Specifications: Silk, cotton, or silk-cotton blend preferences
• Customization Requests: Embroidery, tassels, or special artisan preferences
• Delivery Timeline: Expected production and delivery dates for handwoven items

5. Data Security

We implement industry-standard security measures to protect your sensitive business and personal information:

🔐 Security Measures

• SSL/TLS Encryption: All data transmitted over our website is encrypted (HTTPS)
• Secure Servers: Data stored on protected, access-controlled servers
• Firewalls & Intrusion Detection: Advanced security systems to prevent unauthorized access
• Password Protection: Your account information is encrypted and password-protected
• PCI Compliance: Payment processing follows Payment Card Industry Data Security Standards
• Regular Audits: Periodic security assessments and vulnerability testing
• Employee Training: Staff trained in data protection and confidentiality
• Data Access Controls: Only authorized personnel can access your information

📋 Limitations

While we strive to protect your information, no internet transmission is 100% secure. We cannot guarantee absolute security against:

• Hacking or unauthorized access
• Data breaches from advanced cyber attacks
• Human error or insider threats
• Government surveillance (where legally mandated)

📞 Data Breach Notification

In the unlikely event of a data breach, we will notify affected customers within 72 hours and provide guidance on protective measures.

6. International Data Transfers

As an export-import company, your information may be transferred across borders to facilitate global trade:

🌍 Cross-Border Data Flow

• Your information is shared with customs authorities in destination countries
• Shipping partners may process data across multiple jurisdictions
• Regulatory compliance requires data transfer to various government bodies
• Cloud storage and service providers may be located outside India

📜 Data Protection Standards

By using our services, you consent to these international data transfers in accordance with:

• Indian Data Protection Laws (Information Technology Act, 2000)
• International data protection standards and best practices
• Export control regulations of India and destination countries
• Confidentiality agreements with international partners

⚠️ International Variation

Different countries have different data protection laws. By engaging with us, you acknowledge that:

• Data protection levels vary by country
• Some countries may have weaker privacy laws than India
• Your data may be subject to foreign government requests

7. Your Rights

You have the following rights regarding your personal information:

📖 Right to Access

You have the right to request and obtain a copy of the personal data we hold about you. We will provide this information within 30 days of your request.

✏️ Right to Correction

You can request correction of inaccurate, incomplete, or outdated data. We will update your information promptly and notify relevant service providers.

🗑️ Right to Deletion

You may request deletion of your personal information, subject to:

• Legal obligations to retain data (tax records, export documentation)
• Pending disputes or transactions
• Fraud investigation requirements
• Statutory record-keeping obligations

🚫 Right to Opt-Out

• Opt out of marketing communications by clicking "Unsubscribe" in emails
• Opt out of analytics tracking (may affect website functionality)
• Opt out of promotional offers and newsletters

📋 Right to Data Portability

You may request a copy of your data in a structured, commonly used format (CSV, JSON) for transfer to another service provider.

⚖️ Right to File Complaints

If you believe your privacy rights have been violated, you may file a complaint with:

• Data Protection Officer (if appointed)
• Ministry of Electronics & IT
• Courts of India (civil or criminal)

To Exercise Your Rights: Contact us at info@jaonixinternational.com

8. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

🍪 Types of Cookies

🔧 Your Cookie Choices

• Most browsers allow you to refuse cookies or alert you when a cookie is being sent
• You can control cookies through browser settings
• Disabling cookies may affect website functionality
• You can delete cookies from your device at any time

📊 Analytics

We use analytics tools to understand how you use our website. These tools may collect:

• Pages visited and time spent
• Traffic sources (search engines, referral links)
• Device and browser information
• Geographic location (IP-based)

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for:

• Privacy practices of external websites
• Content or accuracy of linked sites
• Updates or changes to external websites
• Data collected by third-party services

We encourage you to review the privacy policies of any third-party site before providing personal information.

10. Children's Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will promptly delete such data and terminate any account.

Parents or guardians who believe their child has provided information should contact us immediately.

11. Policy Updates

Jaonix International may update this Privacy Policy periodically to reflect:

• Changes in our data practices
• New technologies and security measures
• Changes in laws and regulations
• User feedback and requests

We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notification (if material changes)

Your continued use of our website and services constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

13. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract: To fulfill export-import contracts and deliver goods
• Legal Obligation: To comply with Indian and international trade laws
• Legitimate Interests: To improve our services and prevent fraud
• Consent: For marketing communications and optional features
• Public Duty: To comply with government requests and regulations